Printer Servicing and Repairs
Dilcom IT Solutions has a full service depot facility as well as mobile technicians who provide on-site printer service for any problem you may encounter.
We provide manufacturer authorized warranty and post-warranty service for most of the printers that we sell. Our technicians have been trained extensively and certified by the printer manufacturers. This means that you need not worry about your warranty we service your printers.
We offer a range of service plans to meet your needs:
No Charge Warranty Service – Dilcom IT Solns can extend most Manufacturer’s Warranties to you at zero cost.
Contract Service – A flat monthly, quarterly or annual charge provides for all parts and labour needed to keep your printer in excellent working condition. Both on-site and depot contracts are available.
Cost per Page Service – Service and supplies are delivered as needed, for a monthly or quarterly invoice based only on the number of pages printed. Only pay when you print, and never worry about service again!
Time and Materials Service – As required servicing, either on-site or depot. Typically same day response time to service requests. All time and materials are billable to the customer.
Preventative printer maintenance & cleaning service –
We will have a service technician visit your site to:
- Clean the printer inside and out.
- Effect minor printer repairs.
- Adjust and lubricate moving parts in the printer.
- Recondition printer pick up rollers and paper transport assembly.
We will also provide you with a written report for each printer detailing:
- The physical location of the printer.
- The serial number, manufacturer and model number of each printer.
- The condition of each printer including the % of wear of the various components.
- Recommendations regarding additional service that may be required for your printers.